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Human Experience Mapping: Why does it matter?
A human experience map (aka journey map) is a visualization of the touch-points a person encounters with your brand and organization.
Dorothy Carlin
Dec 19, 2019
2 min read
Continuing a Maternal Health Journey (Part 2)
Our firm created a journey map to understand the problems associated with gaps in maternal behavioral health care in the State of Missouri.
Dorothy Carlin
Jul 27, 2017
2 min read
Embarking on a Maternal Behavioral Health Journey
Journey mapping is a tool that follows customers' experiences from initial contact throughout their relationship with the brand or product.
Dorothy Carlin
Jul 21, 2017
2 min read
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