Dorothy CarlinDec 19, 20192 minHuman Experience Mapping: Why does it matter?A human experience map (aka journey map) is a visualization of the touch-points a person encounters with your brand and organization.
Dorothy CarlinJul 27, 20172 minContinuing a Maternal Health Journey (Part 2)Our firm created a journey map to understand the problems associated with gaps in maternal behavioral health care in the State of Missouri.
Dorothy CarlinJul 21, 20172 minEmbarking on a Maternal Behavioral Health JourneyJourney mapping is a tool that follows customers' experiences from initial contact throughout their relationship with the brand or product.