We custom design studies, conduct research and evaluation, and analyze the only way we know how—objectively. Our tool box is full of expertise to help uncover insights that will drive our recommendations and ultimately allow our clients to make decisions that have a purpose.

• Qualitative (focus groups, in-depth interviews)

• Quantitative (online and offline surveys)

• Data analysis

• Program evaluation (development, implementation and optimization)

Research, Analysis

& Evaluation

We understand how to identify opportunities to improve how others interact with and within your organization. Points of pain and delight make up any experience—consumer, member or stakeholder. 

• Culturally competent facilitation and interviewing

• Ethnographies 

• Process and consumer journey mapping

• Validation and confirmation studies 

Human Experience

Mapping

Whether crafting a comprehensive strategic plan, developing a well thought out response to grant or funding requests, or identifying and addressing gaps at any point in your journey, our wayfinding process yields sound strategic and tactical support. Working closely with internal stakeholders, we gather insight—and buy-in—along the way. 

• Highly skilled communication and project management 

• Objective consultation and facilitation 

• Proposal and grant application development

• Cross-disciplinary expertise

Strategic Wayfinding

Through our process of developing a deep understanding of an organization’s problems and opportunities, along with trusted client relationships, we are uniquely qualified to help deliver on the steps ahead. Our multi-disciplinary team, in collaboration with our key partners, allows us to successfully help our clients develop and launch programs or accomplish key projects.   

• Storytelling

• Evaluation

• Community engagement

• Marketing communications 

• Digital asset development 

Program Management

Inquiry

Insight

Implementation